Q: Why do I need to make a payment for the package of services up front?
A: We've designed packages that have a very predictable level of engagement for our time and resources, which is why we can provide a set, and very affordable reduced-rate fee for you. In exchange, we ask for predictability in billing by requesting your fee up front.
While we're prepared to turn around deliverables to you at set, agreed-upon timeframes, what we cannot always predict is the level of engagement and availability of your time. While some consultants only bill for services once the entire project is complete, this puts the risk of payment delivery entirely on the consultant's shoulders. By requiring payment for services up front, and providing you with a written agreement of the timeliness of our deliverables, any unforeseen delay on the client's end does not translate to a lack of payment to us. This meets our needs for predictability.
Q: Can I purchase a package by check?
A: Yes. To do so, please contact us directly. Our agreement and your project, will begin upon receipt of payment.
Q: What if I need more than three rounds of revisions on my materials?
A: In an effort to predict the scope of work involved with our packages, we've purposely limited rounds of revisions to no more than three. Additional revisions, however, are sometimes necessary. Perhaps you've changed your mind about copy, or have had an unexpected change in your organization that requires a fourth or fifth round of content changes late in the project. While some exceptions will be made to this rule, additional revisions will be billed at our hourly rate of $65.00 per hour.
Q: Can I hire you to do the copywriting on my promotional materials as well, such as the website and/or single print promotion piece included in the Marketing Starter Package? If so, how does this work?
A: Absolutely. In fact, our clients find that when we do the copywriting for them, the resulting piece is often far more effective. Please contact us directly to discuss copywriting services available from the Help Share NVC Project and the project fee structure.
Q: Is the Project a nonprofit organization? If not, where does the revenue you make from the One-On-One Support packages and trainer services go?
A: No, the Help Share NVC Project is not a nonprofit organization. The project is run by Numa Communications, LLC, a communications and marketing firm based out of Vancouver, WA. All fee-based services offered through the Project support the wages of project founder and subcontractors to compensate them for time involved in service delivery. We've set our fees lower than industry standard for comparable services offered in the United States or Canada, as a philanthropic initiative of Numa Communications. Like NVC trainers, we are operating a business that we've designed to be financially sustainable. Rather than give our talents away, we've created a model of programs and services designed to be accessible and collaborative, thus providing expert support and reduced fees.
